Privacy policy

Effective Date: January 2025

Welcome to Ithira Kenya (https://ithira.co.ke). We are committed to protecting your privacy and ensuring that your personal data is handled securely and in accordance with the Data Protection Act, 2019 (Kenya), and other applicable laws.

By visiting our website and using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal data to provide and improve our services. This includes:

  • Personal Identification Information: Name, email address, phone number, billing and shipping address.

  • Payment Information: Credit/debit card details or mobile money details, processed securely via Shopify Payments or third-party gateways.

  • Order History: Records of your purchases and returns.

  • Device Information: IP address, browser type, device identifiers, and browsing behavior through cookies and tracking technologies.

  • Communication Data: When you contact us, we collect information related to that communication.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders.

  • To provide customer service and support.

  • To improve our website, products, and services.

  • To send transactional or promotional communications (with your consent).

  • To detect and prevent fraud or abuse of our services.

  • To comply with legal and regulatory obligations under Kenyan law.

3. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

  • Shopify Inc.: Our e-commerce platform provider.

  • Payment Gateways: For secure payment processing.

  • Shipping Partners: To deliver your orders.

  • Legal Authorities: When required to comply with applicable laws or to respond to lawful requests.

All third parties we engage are contractually obligated to protect your data in compliance with Kenyan law and Shopify’s data protection policies.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.

You can request deletion of your data by contacting us at sales@ithira.co.ke.

5. Your Rights Under Kenyan Law

As a data subject under Kenya's Data Protection Act, 2019, you have the right to:

  • Access your personal data.

  • Correct inaccurate or incomplete data.

  • Object to the processing of your data.

  • Request deletion of your data (subject to legal limitations).

  • Withdraw consent at any time.

  • Lodge a complaint with the Office of the Data Protection Commissioner (ODPC).

To exercise any of these rights, please contact us at sales@ithira.co.ke.

6. Cookies and Tracking

We use cookies to enhance your browsing experience. Cookies help us understand usage patterns and improve website functionality.

You can control cookie settings via your browser preferences.

7. Security

We take the security of your data seriously. Shopify provides a secure hosting environment, and we use SSL encryption, access controls, and other safeguards to protect your data.

8. International Data Transfers

As we use Shopify, your data may be transferred and stored outside Kenya. Shopify is certified under international data protection frameworks, and we ensure any such transfer complies with Kenyan data protection requirements.

9. Children’s Privacy

Our site is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review it regularly.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Ithira Co.
Email: sales@ithira.co.ke
Website: https://ithira.co.ke